Legal

Cookie policy

How Encore Luxe uses necessary and optional cookies on the shop, and how you can manage them.

Last updated 28 September 2026

This cookie policy explains how Encore Luxe Ltd (company no. 17518247), uses cookies and similar technologies on shop.encoreluxe.co.uk.

Contact: hello@encoreluxe.co.uk, 01924 943540. Registered office: Old Sorting Office, Oldfield Lane, Heckmondwike, West Yorkshire, WF16 0JD. DPO / privacy: Ashley Hainsworth. Supervisory authority: UK ICO (ico.org.uk).

What cookies are

Cookies are small text files stored on your device when you visit a website. They help the shop remember your bag, keep you signed in securely, and — only if you agree — understand how the site is used. Local storage and similar technologies may be used for the same purposes.

Necessary cookies

These cookies are required for the shop to function. They cannot be switched off from our cookie bar without breaking essential features. They typically cover:

session and security tokens so forms and checkout remain trustworthy;
remembering items in your bag between pages;
storing your cookie preference after you use Accept or Reject on the cookie bar; and
basic load-balancing or fraud-prevention signals from our host.

Necessary cookies do not require consent under PECR / UK GDPR, though we still tell you about them here.

Analytics, marketing and live chat

Google Tag Manager may load on every page under Advanced Consent Mode with storage denied by default. Accept all grants cookie-based Google analytics and advertising. Reject non-essential keeps advertising/analytics cookies off and records that choice with Google; tags may continue in a restricted cookieless mode for measurement modelling. Our live chat widget loads only after Accept — it is separate from Google Consent Mode.

Full cookie-based Google measurement starts only after Accept. Necessary shop cookies continue regardless of your choice.

Two domains, two choices

Cookie consent on shop.encoreluxe.co.uk is separate from consent on encoreluxe.co.uk. Accepting or rejecting on one domain does not automatically apply to the other. Each site has its own banner and Change cookie settings control. Marketing cookies: encoreluxe.co.uk/cookies.

How to manage cookies

Use the cookie bar on your first visit: Accept all permits cookie-based Google analytics/advertising and live chat; Reject non-essential keeps those cookies and live chat off (Google may still receive limited cookieless signals). Necessary shop cookies continue. Both choices are equally available.
Change your mind later with Change cookie settings in the site footer. That clears your stored choice and shows the banner again.
Clear or block cookies in your browser settings. Blocking necessary cookies may prevent checkout or signing in.
Use private browsing if you prefer a session that does not retain cookies after you close the window.

Browser help pages for Chrome, Safari, Firefox, and Edge explain how to delete or restrict cookies on your device. Related notices: Privacy · GDPR.

Changes

We may update this policy when our technology or the law changes. The date at the top of this page will be revised when we do.