12-month watch warranty

Watches

Every watch we sell comes with a 12-month Encore Luxe warranty from the date of delivery. It is in addition to your statutory rights, which it does not affect, and to any manufacturer's warranty that may remain on the watch.

What it covers

Faults in the movement that arise through normal use during the 12 months, for example if the watch stops keeping time or a function stops working, through no fault of your own.

What it does not cover

• Accidental damage, impacts, and damage from misuse or mishandling.
• Water damage, including after the case has been opened or the watch has been serviced or adjusted elsewhere.
• Normal wear to straps, bracelets, clasps, crystals and the case finish.
• Batteries in quartz watches.
• Loss or theft.

How to make a claim

Email hello@encoreluxe.co.uk or call 01924 943540 with your order number and a short description of the fault. We will arrange for the watch to be inspected and, if the fault is covered, repair it at no cost to you. If a repair is not possible, we will offer a replacement of similar value or a refund.